Terms and Conditions

Terms and Conditions

Terms and Conditions

Last revised : 18 November 2017
RESERVATION
Reservation can only be requested by;

  1. Walk-in
  2. Email to info@perhentianislandcocohut.com
  3. Online reservation via this website, Booking.com, or our agents.

We will notify you once your requested date is available, and issue the invoice.

We will issue the reservation confirmation after you make the payment.

PAYMENT

We are currently accepting below payment methods;

  1. Bank-in / Bank transfer (Malaysian)
  2. Cheque (Malaysian)
  3. Credit Cards (local and overseas)

50% deposit (non-refundable) is required for the booking confirmation within 1 week after confirmation and the balance must be paid upon arrival. However you can amend the check-in date if there are still room availability.

Bank-in payment direct to our company account and fax us the bank-in-slip for reference. Please bear in mind that all TT charges (if any) are to be borne by the customer.

There may be additional service charge incurred during the payment and will be borne by the payer.

IMPORTANT!!! Please call us before the payment for verification and safety reasons. We are not responsible if you pay to the wrong payee.

 

REFUNDS

There would be no refunds for cancellation after the tour has commenced or for any tours, transfer, accommodation, meals or any other services provided not utilised.

Any refunds will not cover foreign exchange rate differences , bank charges for refund and the credit card charge incurred.

LIABILITY

The company shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control.

CANCELLATION CHARGE

14 days or more to departure (50% of tour cost).
10 days or less to departure (70% of tour cost).
After departure (100% of tour cost).

PRICING & SERVICE CHARGES

All price are quoted in Malaysia Ringgit (MYR). You may use the online currency exchange tools such as Google currency converter to convert the amount to your local currency.

The published price exclude taxes. Please refer to the grand total or final price during the check-out for online reservation request.

CHANGES

We have the rights to change or amend any content in this document without prior notice. Please refer to the last revised date above.

[message type="about"]IMPORTANT!!! Please keep the environment clean and stable, no disturbing others, and no damaging any property during your holidays.

Certain contents in this website like meals and activities are published for only illustration and the actual view may vary.[/message]

Terms and Conditions